Payment and Delivery
Payment and Delivery
1) You can make a payment to our Türkiye İş Bankası account (TL) by bank transfer or EFT (Electronic Funds Transfer).
2) You can pay with your credit cards through our website.
You can use our online single payment option with all types of credit cards. For online payments, the amount will be charged to your credit card at the end of your order. In case of order cancellations due to possible order cancellations or stock issues, a refund will be made to your credit card within 7 business days.
3) Order Refund
In the event of order cancellation for any reason, SYNTHESE ATELIER DE PARFUM KOZMETIK ITHALAT IHRACAT SANAYI TICARET Limited Company will refund the product price to your account and/or credit card within 7 business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's finance officers.
4) Delivery
We strive to ship your orders the same day. For products that take longer to procure, the shipping time is 5 business days, as stated in the product details. You will be informed in case of any potential delivery delays.
To ensure smooth product delivery, please provide the address of your current location as the delivery address.
Your requests will be processed according to the delivery type you selected at the end of your order. Products from our Istanbul-based company will be shipped via YURTİÇİ cargo company. Your orders will be handed over to the cargo company within a maximum of 3 (three) business days after confirmation.
You can discuss different delivery terms with our customer representative. Please note that cargo deliveries are only valid for Türkiye.
5) Payment Tracking
If the system is unable to complete the transaction due to any problem, the visitor is informed of this situation on the payment page.
If there is an error in the specified address and the order cannot be delivered, the customer who placed the order will be contacted.
The validity of the email address provided by our visitor is confirmed by an automated email sent after the order is processed.
We are responsible for the delivery not only to the customer but also to the bank whose credit card system we use.
Please pay attention!
If you suspect any damage to your package during shipping, open and inspect it in front of the delivery company representative. If you believe the product is damaged, do not accept the delivery and have the shipping company representative prepare a damage report.
Once the product is received, it is assumed that the shipping company has fully fulfilled its duties.
If the product is damaged: Please send the report you have prepared to our WhatsApp number 05326040275 as soon as possible and inform us of the situation by emailing info@syntheseperfume.com.
If you complete these steps, we will begin working on your package and arrange for a repeat delivery as soon as possible.
If you briefly explain in this email why you wish to return the product, it will help us in our work regarding the product.